1. What methods of payment are accepted by the school? Are there refunds?
Question 1 Response: The primary method of payment for all classes is by check or cash at the door. We accept credit cards (VISA, MasterCard, Amex, and Discover) by phone or on site at class (please do NOT email credit card information). Payment is NOT required in advance unless a specific notice is issued requesting advance payment. However, if you plan to pay with a credit card on site at class you may be required to stay after class to process the card as we have limited staff available and we cannot delay class for administrative matters. When the school acts as a provider for another organization, the rules of the other organization regarding payment and/or refunds apply in place of this school’s rules. The school does not refund payments, however, the student is entitled to credit for two years for any direct RMSOR offering. The school never prorates class fees. If you find that you are unable to attend classes because you cannot afford the school’s fees, please make a request for an alternate payment plan. We want our students to succeed and providing an alternate payment plan seems like a reasonable way to help.
2. What happens if I am late for class or have to leave class before it is finished?
Question 2 Response: The school will not issue a certificate to any student who has missed more than 10 minutes of class time (or 5 minutes of class time for a two hour course). Up to 10 minutes of class time can be made up during class breaks or immediately after class at the instructor’s discretion provided the instructor has homework available for the student to study. This makeup option will not be used for larger classes for practical reasons. The student must submit to about two minutes of questioning from the instructor to assure the homework was completed. Missed time can also be made up at another course location, date, and time however it is the responsibility of the student to keep track of makeups and advance notice must be given to the school. Private offerings or courses for which the school is acting as provider for another sponsor may not be used for makeup time unless the sponsor consents.
3. What happens if I lose my certificate?
Question 3 Response: The school will issue a replacement certificate ONLY IF the student submits a written request which includes course name, location, class date, and a mailing address for regular mail delivery or alternatively an email address for PDF delivery. TIMING: Replacement certificate requests are handled when and as time permits at no cost. EMERGENCY REQUESTS (those requiring action within 7 calendar days) will result in a charge of $25 per certificate.
Email replacement certificate requests to email@example.com
4. When am I entitled to a certificate?
Question 4 Response: You are only entitled to a certificate if you paid for the course, attended it completely (or met the requirements under Question 2 for late arrival or lost time), abided by all school policies (such as the “no calls” rule), and followed all security procedures used by the school for the course which shall include at a minimum a signature on the official class list. Certificates are not given to non-licensees who attend courses. Be aware that security procedures increase with the size of the class as the instructor becomes unable to keep track of classroom entries and exits. As a matter of policy, taking calls either inside or outside the classroom during class time will result in loss of entitlement to receive a certificate for the entire course. The instructor may waive this “no calls” policy with or without condition in his or her absolute discretion. An example of a proper use of waiver is when a participant anticipates a potential emergency call and notifies the instructor in advance. In this case, the school will try to work out a suitable makeup if the call actually comes in and (added to late arrival time if any) exceeds 10 minutes.
5. What is the school’s policy on discrimination?
Question 5 Response: This School (RMSOR) has a policy of making all efforts to ensure compliance with applicable laws relating to discrimination both as it applies to the practice of real estate and to the education process. Specifically, we try to select class locations which are accessible to all. Please notify us immediately of any barriers and we will work with you and others to overcome them. Also, RMSOR will not tolerate blatantly discriminatory comments and/or conduct from school participants during class discussions or otherwise. If a participant is warned that particular comments and/or conduct are considered to violate this policy and the participant persists with additional comments and/or conduct similar in nature, RMSOR may remove the participant from the class without refund or credit.